Self-Hosted CV

My Interactive CV below use the buttons to jump to a section, or look at how I made this platform. 

My Objective

To secure a challenging IT Operations Engineer role where my extensive knowledge and unique experience in innovative infrastructure management, automation, and cross-functional collaboration can be leveraged to optimize system performance, enhance operational efficiency, and support strategic business goals. 

Dedicated IT professional with a strong track record as an IT Operations Engineer at Metric Gaming, specializing in ITIL processes, Windows domain controllers, IIS, Google solutions, network administration, and incident management.
Skilled in troubleshooting and deploying solutions across various departments, utilizing tools like SolarWinds, remote desktop connections, and browser-based environments.
Proficient in Office 365 and Google Suite applications, with a proactive approach to self-learning and skill enhancement. Former Team Leader at Concentrix with a proven ability to manage and coach cross-functional teams to success.
Effective problem solver with adaptable leadership skills, ensuring objectives are met within SLA timeframes.
Previous experience as an Agent Advisor and POD, demonstrating expertise in handling account work and providing advanced support.
Passionate about continuous learning and staying updated with technology trends.

Job Experience

Oct 24 - Present

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Platform Operations Engineer at Metric Gaming

As a Platform Operations Monitoring Engineer at Metric Gaming, I am responsible for ensuring the smooth operation, performance, and security of our platforms across production, pre-production, development, and QA environments. My role involves daily monitoring, responding to issues and alerts, performing security checks, and collaborating with relevant teams to investigate and resolve incidents effectively.

I work with tools such as Kubernetes, Datadog, ArgoCD, and Conduktor to manage and monitor containerized applications. This includes overseeing deployments, troubleshooting system alerts, and ensuring the stability of our infrastructure. Additionally, I administer platforms like JumpCloud, Office 365, and Google Workspace, handling user authentication, security configurations, and overall platform reliability.

This role allows me to leverage my technical expertise while continuously improving workflows and enhancing platform resilience. It was created following the redundancy of my previous position, providing an opportunity to expand my skill set and focus more deeply on platform operations.

Dec 23 - Oct 24

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IT Operations Engineer at Metric Gaming

At Metric Gaming, I worked remotely as part of a diverse team of eight professionals spread across various countries, which honed my ability to collaborate effectively in a global and multicultural setting. I gained hands-on experience in managing containerized applications using Kubernetes and implemented continuous deployment strategies with ArgoCD. My role also involved setting up system monitoring and performance analysis using tools like Grafana and Datadog, which were new to me but quickly became essential to our operations.



Additionally, I was responsible for managing user and device authentication and security through Jump Cloud, as well as administering platforms like Slack, Jira, and Bitbucket. This ensured smooth communication and efficient project management for our remote team. I oversaw user onboarding and offboarding processes, resolved technical issues via Jira tickets, and played a key role in incident management, providing support during both major and minor incidents.



One of my significant contributions was developing scripts to monitor and manage device uptime, and updating the Onboarding process to prevent issues for day one processes

Jun 23 - Dec 23

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IT Operations Engineer at G4S

Whilst in this role I have quickly learned ITOP-ITIL processes and improved upon my technical knowledge around Windows domain controllers IIS Google solutions groups networks and admin.

Would own requests and incidents that were escalated from service desk. Work with multitude of departments and areas on solutions to issues and deploy them.

I would also carry out timely checks on various systems and servers utilizing SolarWinds remote access, remote desktop connections and browser based remote desktop environments. This could also include checking various cisco networks diagnosing any issues and passing along major issues to dedicated network team / field engineers. I was also able to use my skills to go above where possible if an issue had a fix I was confident in I would document everything done in the ticketing system to ensure visibility and what has happened to fix the user issue if it helps for future reference.

While I was very confident and fluent in Office 365 applications (power automate, Access, Publisher, Word, Outlook, Admin) I was able to quickly develop the transferable skills to google suite of apps.



In short, I self-managed and ensured essential tasks were completed on schedule and for specific tickets knew when to include extra teams / persons to complete requests and fix incidents in agreed SLA time frames. And continued to self-learn and increase my skill set as I always intended to do. 

Sept 21 - Mar 23

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Team Leader at Concentrix

I managed and coached a team of advisors across various departments, including the complaints and Home Move departments.

Adapted management strategies based on KPIs and daily tasks, showcasing adaptability in various scenarios. 

Jun 21 - Sept 21

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IT Triage Lead at Concentrix

Led a new department on trial for a 500-user Campaign

Successfully reduced offline time by 50% in the first month

May 20 - Jun 21

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Subject Matter Expert at Concentrix

Mar 20 - May 20

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Customer Service agent at Concentrix

Sept 14 - Mar 20

Mobirise Website Builder

Customer Service Desk Assistant at Tesco

Skills

      Ticket Management

      Communication

      Virtualisation

      AWS

      Google Admin & O365 Admin

      Jumpcloud

      Sophos / Avast

      Jira Software & BitBucket/Git

      Network Management

      Docker / Kubernetes

      ITITL v4

      Microsoft Azure

      Management

      DataDog

      Microsoft & Google Office Applications

      Various Infrastructure Monitoring Solutions

      Education

      MORTIMER COMMUNITY COLLEGE

      Science Core - B
      Science additional – B
      Applied Science - PASS
      Maths – B
      Information Technology - Pass

      LEVEL 2 DIPLOMA SOFTWARE NETWORK COMPUTING, SOUTH TYNESIDE COLLEGE

      LEVEL 3 DIPLOMA I.T. SOFTWARE & NETWORKING, GATESHEAD COLLEGE

      FUNCTIONAL SKILLS LEVEL 2, City & Guild
      English language and literature, 98% pass rate. B equivalent

      ONE CONCENTRIX TL/SUPERVISOR ACADEMY - [1] ASPIRING TO BE
      , CNX UNI

      Google Admin - G4S

      Active Directory - G4S

      JumpCloud / SSO Saml2.0 - Metric Gaming

      Microsoft 365/Azure Admin - Metric Gaming (Also personal use)

      AWS - Metric Gaming

      PFsense, Cisco and Unifi Networks

      Proxmox / VMware ESXI - proficient in VMware and proxmox deploying VM & containers plus Virtual Networks

      Networking - VLAN, subnetting, firewall management, Tunnelling

      Kubernetes - Basic understanding I have my Virtual Cluster that this Site is hosted from 

      Docker - This website is a private Docker Image I created


      CompTIA Security+ - TBC
      CompTIA CySA+ - TBC
      Microsoft Azure Fundamentals - TBC 

      Contact Me

      picture of me in ncl

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